This guide will teach you how to park and transfer calls.

Parked Calls

On a Freshphone's system, you have the ability to "Park" a call. This gives more options when transferring a call. NOTE: This is not the same as putting a caller on hold (the pause button).

To park a call, press Transfer + 70 + Dial. This places your caller into the virtual parking lot (similar to a queue).
- NOTE: 70 sends calls to the parking lot, where 71-78 are the parking spaces in which the calls are placed.
Once transferred, an automated response will state the caller's parking space number. Make sure you remember the parking space number! You can then hang up your phone.
At this point, you can dial the caller's parking space number from any extension to connect with the call.
Example: Receptionist Jill answers a call from customer John Smith. Jill presses Transfer + 70 + Dial to place a call into a parking space. Customer John Smith is placed into parking space 71. In the next room, coworker Bob presses 71 + Dial to talk with customer John Smith.
If no one picks up the parked call within 5 minutes, it will ring again.

Attended Transfer

Goal: Announce the incoming caller to the intended recipient before transferring the call.

When on a call, press the Transfer button on your handset.
Input the extension number of the recipient, and press Dial.
- Depending on your model phone, there may be a AttTrnf context key that appears on your screen.
- This button may be pressed to immediately specify and execute the attended transfer
Wait until the recipient answers, announce the call, then hang up your phone. The caller is now talking to the recipient.
HINT #1: If the recipient does not answer, press Cancel or Split, then press the appropriate Line Key, to return to the original caller.
HINT #2: You can transfer a call directly to someone's voicemail by dialing * before the extension number when dialing the transfer.

Blind Transfer

Goal: Immediately transfer a caller to the intended recipient.

When on a call, press the Transfer button.
Input the extension number of the recipient, and press Dial.
- Depending on your model phone, there may be a BlindTrnf context key that appears on your screen.
- This button may be pressed to immediately specify and execute the blind transfer
Hang up your phone and the call will be immediately sent to the recipient. If the recipient does not answer, the caller will have the option to leave a voicemail.
HINT: You can transfer a call directly to someone's voicemail by pressing "*" before the extension number.

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Parking and Transferring Calls Print

Parked Calls

On a Freshphone's system, you have the ability to "Park" a call. This gives more options when transferring a call. NOTE: This is not the same as putting a caller on hold (the pause button).

To park a call, press Transfer + 70 + Dial. This places your caller into the virtual parking lot (similar to a queue).

NOTE: 70 sends calls to the parking lot, where 71-78 are the parking spaces in which the calls are placed.

Once transferred, an automated response will state the caller's parking space number. Make sure you remember the parking space number! You can then hang up your phone.

At this point, you can dial the caller's parking space number from any extension to connect with the call.

Example: Receptionist Jill answers a call from customer John Smith. Jill presses Transfer + 70 + Dial to place a call into a parking space. Customer John Smith is placed into parking space 71. In the next room, coworker Bob presses 71 + Dial to talk with customer John Smith.

If no one picks up the parked call within 5 minutes, it will ring again.

Attended Transfer

Goal: Announce the incoming caller to the intended recipient before transferring the call.

Depending on your model phone, there may be a AttTrnf context key that appears on your screen.

This button may be pressed to immediately specify and execute the attended transfer

Wait until the recipient answers, announce the call, then hang up your phone. The caller is now talking to the recipient.

HINT #1: If the recipient does not answer, press Cancel or Split, then press the appropriate Line Key, to return to the original caller.

HINT #2: You can transfer a call directly to someone's voicemail by dialing * before the extension number when dialing the transfer.

Blind Transfer

Goal: Immediately transfer a caller to the intended recipient.

Depending on your model phone, there may be a BlindTrnf context key that appears on your screen.

This button may be pressed to immediately specify and execute the blind transfer

Hang up your phone and the call will be immediately sent to the recipient. If the recipient does not answer, the caller will have the option to leave a voicemail.

HINT: You can transfer a call directly to someone's voicemail by pressing "*" before the extension number.

How can we help you today?

Parking and Transferring Calls Print

Parked Calls

On a Freshphone's system, you have the ability to "Park" a call. This gives more options when transferring a call. NOTE: This is not the same as putting a caller on hold (the pause button).

To park a call, press Transfer + 70 + Dial. This places your caller into the virtual parking lot (similar to a queue).

NOTE: 70 sends calls to the parking lot, where 71-78 are the parking spaces in which the calls are placed.

Once transferred, an automated response will state the caller's parking space number. Make sure you remember the parking space number! You can then hang up your phone.

At this point, you can dial the caller's parking space number from any extension to connect with the call.

Example: Receptionist Jill answers a call from customer John Smith. Jill presses Transfer + 70 + Dial to place a call into a parking space. Customer John Smith is placed into parking space 71. In the next room, coworker Bob presses 71 + Dial to talk with customer John Smith.

If no one picks up the parked call within 5 minutes, it will ring again.

Attended Transfer

Goal: Announce the incoming caller to the intended recipient before transferring the call.

Depending on your model phone, there may be a AttTrnf context key that appears on your screen.

This button may be pressed to immediately specify and execute the attended transfer

Wait until the recipient answers, announce the call, then hang up your phone. The caller is now talking to the recipient.

HINT #1: If the recipient does not answer, press Cancel or Split, then press the appropriate Line Key, to return to the original caller.

HINT #2: You can transfer a call directly to someone's voicemail by dialing * before the extension number when dialing the transfer.

Blind Transfer

Goal: Immediately transfer a caller to the intended recipient.

Depending on your model phone, there may be a BlindTrnf context key that appears on your screen.

This button may be pressed to immediately specify and execute the blind transfer

Hang up your phone and the call will be immediately sent to the recipient. If the recipient does not answer, the caller will have the option to leave a voicemail.

HINT: You can transfer a call directly to someone's voicemail by pressing "*" before the extension number.

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