Note:

• This guide is for your individual user's extension (Voicemail, Follow Me, Call History). 

• For Freshphone account managers and administrators, view this guide.

Logging In

• Go to hub.freshphone.com and enter your email and password

• If no user has been created for you yet, contact your account administrator or personal Freshphone representative to create one for you.

• If you don't remember your password, select the "Forgot Password?" option

Dashboard

• Once logged in, you will see your Dashboard

• The Dashboard displays real time extension statuses 

  • Available - Ready to receive a call

  •  in use   - On a call

  • Busy - Set to Do Not Disturb "DND"

• It's a visual HUD for what's happening on your system

Voicemail

• Displays your voicemail messages in your Inbox...

• Displays voicemail Email and PIN in Settings...

• Displays voicemail Default, Busy, and Name Greetings...

Follow Me

• Gives your Follow Me forwarding options and configurations

• More detailed instructions can be found in this guide

Call History

• Gives your Extension's call record with sorting options by...

  • Date

  • Phone Number

  • Call Status