To connect your phone to Freshphone's provisioning, follow these steps:

Step 1

  • Determine the phone model.

  • Model name is located on the back of the phone on a black plate.

Step 2


  • For GXP1405 or GXP1625

    • Press the NextScr button (located directly below the screen, on the left) 3 times until IP Address displays.

  • For the GXP21XX series

    • Press the Up Button on the Directional Pad of your phone and note the IP Address.

  • For the GRP26XX series

    • Press the Center Button on the Direction Pad, then select Status, then Network Status

    • Copy down the IPv4 Addr. number

Step 3

  • Enter ONLY your phone's IP Address into your web-browser, (Example: and go to that destination.

Step 4

  • Type "admin" in the Username field. Now type the default password "admin" in the Password field and click Login.

  • NOTE: if you have a GRP2614 phone, the default password is located on a sticker on the underside of the phone.

  • If prompted to set a new password, set "admin2".

Step 5

  • Click the Maintenance tab (located at the top of the page) and select Upgrade and Provisioning.

Step 6

  • Look for the field called Config Server Path.

Step 7

  • In that field, enter: 

  • Click Save and Apply.

Step 8

  • At the very top of the page, select Reboot. Once the message pops up, select OK to reboot the phone and apply your changes.

  • NOTE:If you are re-configuring a phone after a factory reset, there is no need to proceed to step 9. You may stop here.

Step 9

1) The MAC address on the back of the phone.

2) The extension number you want for the phone and who the phone will belong to (or a description of its location). 

Step 10

  • After Freshphone applies your configurations, your phone will automatically update in 24 hours, or you can manually restart the phone (by unplugging and replugging the power).

NOTE: The manual restart will only work once the Freshphone team has configured your extension on the PBX. You will receive notification when the configuration is complete.