A: Each of the voicemail greetings serve a specific purpose:


  • Unavailable - Plays when calls to your extension go unanswered

  • Busy - Plays when you receive a call while on another call (and Call Waiting) is not enabled

  • Temporary - Plays in place of your other greetings. As long as there is a temporary greeting recorded, then the system will play this greeting in place of the Busy and Unavailable greetings

  • Name - Used in place of the extension number for internal routing such as the Directory