Quick and convenient answers to all of our most frequently asked questions.

Why Doesn't My Phone Ring?
A: There are a few possible explanations for this:  The phone may have come unregistered with the server  The volume may be muted or turned down on yo...
Wed, Oct 16, 2019 at 1:19 PM
How Do I Change My Voicemail Message?
A: Check out our Voicemail guide. It will walk you through changing your voicemail greeting.
Wed, Oct 16, 2019 at 1:19 PM
What Is My User Portal And How Do I Access It?
A: The Hub User Portal is a unique tool that helps you maximize your Freshphone service. You can view Call History, Voicemail, Follow Me, User Settings, ...
Fri, May 20, 2022 at 2:09 PM
What Do I Do If My Phone Says "Network Down"?
A: Your phone has disconnected from your internal network. Follow our troubleshooting guide (steps 5-8) to address the issue.
Wed, Oct 16, 2019 at 1:20 PM
What Are Feature Codes?
A: Feature Codes are button sequences performed using the number pad on your phone. For example, *98 accesses your voicemail. You can find more Feature C...
Wed, Oct 16, 2019 at 1:26 PM
What Is Call Parking?
A: Call Parking is a special way to "store" answered calls. Refer to our Parking And Transferring Calls guide for more information and instruct...
Wed, Oct 16, 2019 at 1:27 PM
What Is An Auto Attendant / Digital Receptionist And How Do I Set It Up?
A: An Auto Attendant / Digital Receptionist automatically answers and directs callers. For more information click here. If you are ready to set up your A...
Wed, Oct 16, 2019 at 1:28 PM
Why Does My Voice Sound Choppy To People When I'm On A Call?
A: Check out our Call Quality guide for information and suggestions.
Wed, Oct 16, 2019 at 1:28 PM
Can I Have Custom Hold Music?
A: Absolutely! We're happy to upload custom music for you! Just send us the file you want to use. Check out this article for more information and mus...
Wed, Oct 16, 2019 at 1:29 PM
What Is "Follow Me" And How Do I Use It?
A: The Follow Me is a feature that allows you to ring other phones at the same time or after your phone rings. This feature is most often used to ring a ...
Wed, Oct 16, 2019 at 1:29 PM