This guide explains the four ways you can approach business holidays on your Freshphone system. These strategies are No Change, Normal Closed, Generic Holiday Closed, and Special Holiday Closed.


Terms:

  • "Recurring Holiday" - Days for which your organization is closed every year (e.g. Christmas, Memorial Day)

  • "Variable Holiday" - Days for which your organization is sometimes closed or the hours of closing vary from year to year (e.g. Christmas Eve)


No Change Strategy

Holidays are like any other day

  • Greeting played: Normal or none

  • Actions required from you: None


Normal Closed Strategy

Normal system closed greeting is played

  • Greeting played: Closed Greeting

  • Actions required from you:

    • Inform Freshphone of your Recurring Holidays once (and for any changes)

    • Inform Freshphone of any Variable Holidays each time before they happen.

  • Sample: "Thank you for calling Freshphone. You have reached us during our closed hours..."


Generic Holiday Closed Strategy

Play the same holiday greeting for each holiday of the year.

  • Greeting played: Generic holiday greeting

  • Actions required from you: 

    • Inform Freshphone of your Recurring Holidays once (and for any changes)

    • Inform Freshphone of any Variable Holidays each time before they happen.

    • Create a generic holiday greeting to be played during closing for every holiday.

  • Sample: "Thank you for calling Freshphone. We are closed for the holiday..."


Special Holiday Closed Strategy

Play a special holiday greeting for each holiday that contains specifics such as the name of the holiday and days and dates of closing.

  • Greeting played: Special holiday greeting for each holiday

  • Actions required from you:

    • Inform Freshphone of your Recurring Holidays once (and for any changes)

    • Inform Freshphone of any Variable Holidays each time before they happen.

    • Create a special holiday greeting before each holiday.

    • (Optional) Request a Feature Code from Freshphone so you can update the greeting yourself

  • Sample: "Thank you for calling Freshphone. We are closed Monday, May 27 in observance of Memorial Day...Have a great Memorial Day!"