What's Happening?

In recent years, callers are noticing a considerable uptick in calls labeled as "Spam" or "Scam" by apps and service providers. Wireless carriers in particular have begun aggressively classifying even legitimate calls as spam. This can be affected by call volume, duration, and geographic origin.


What Does Freshphone Do?

According to the FCC guidelines, Freshphone authenticates and signs all outbound traffic with an "A Level" attestation. This is the highest form of attestation, and it signifies that our users' calls are registered as legitimate.


Freshphone also sends out customers' caller ID information in the metadata of every outbound phone call.


Register Your Number!

Good news! You can take steps to avoid the spam designation before or after the label shows up. The Free Caller Registry is a tool that wireless carriers reference to inform how they label phone numbers. Anyone can fill out their 5 minute form if you're a representative of the company.


Additionally, if you know the carrier that is incorrectly labeling your calls, that can be reported directly to the carrier itself: