For an intro and overview of the Freshphone Hub, see the following:

Note:

• This guide is for your Freshphone account managers and administrators and shows menu items that only they will see.

• For Individual Users, your extension guide can be found here.

  • Includes extension Voicemail, Follow Me, and Call History

Logging In

• Go to hub.freshphone.com 

• The user email will be your registered admin email address with Freshphone

• If you haven't logged in yet or don't remember your password, select the "Forgot Password ?" option

Dashboard

• Once logged in, you will see your Dashboard

• The Dashboard displays real time extension statuses 

  • Available - Ready to receive a call

  •  in use  - On a call

  • Busy - Set to Do Not Disturb "DND"

• It's an excellent HUD for what's happening on your system

Extensions

• Lists all your extensions and associated names

• Also shows if Voicemail, Follow Me, and the Mobile App are enabled for each extension

• Clicking on the extension give more info on that extension and allows you to edit the associated name

Phones

• Shows all your devices, their associated extension, as well as the last time the phone updated ("LAST PROVISIONED")

• The "MAC ADDRESS" is the identity of the phone and cannot change

• Select the MAC ADDRESS to show more info on the phone and configure your Programmable "Shortcut" keys 

Contacts

• Shows a list of the contacts you've added to your system's address book

• Add a new contact by inputting a Full Name and Phone Number

Call History

• Shows a list of system calls with optional filters

• Filters calls based on date, phone number, extension, or call status

Billing

• Gives a history of your past statements

  • Click to show specific details

• Displays your upcoming statement

• View and add your payment method

Porting

• Submit a new port request to add number(s) to your Freshphone account

• See port request information and status updates

Team

• View, create, and edit Hub users

• Click to view the guide on adding Hub users

Account

• Meet your system's architect!

• View and change your account plan

• Authorize IP addresses for access from different geographical locations

  • Displays current IP

  • Lists approved IP addresses

  • Provides a tool to add an approved IP for your current or other specified location