Support

A: This guide will walk you through changing your password.

A: Absolutely! Just go to freshphone.com/shop and order the phones you want. Be aware that if you want to activate more extensions, there may be an addit...

A: Yes! You can receive office calls on your cell phone without ever giving out your cell number! This feature is called Follow Me. To use Follow Me, fo...

A: You will need to set up an Auto Attendant / Digital Receptionist. Just follow this guide and it will tell you everything you need to know to get your ...

A: No problem! What you are looking for is the "Follow Me" feature. You can learn about how to use it here.

A: You may be surprised to learn that with Freshphone you will never need to use a fax machine to send and receive faxes! We can take the hassle out of f...

A: Changes will need to be made to your call flow. The beauty of the architected Freshphone solution is that we will manage your phone routing for you! J...

A: Yes! You can change the outbound Caller ID (CID) for the business number as a whole or for any individual extension to whatever name and number you w...

A: There are few options for changing an inbound Caller ID (CID). A CID or CID Prefix can be added for any or all of the following: When receiving a...

A: Your extension must be enabled to record calls. The default Feature Code for recording calls is * + 1. For more information on call recording, look at...